Shipping policy

Shipping Policy

Effective Date: July 2, 2026

Thank you for shopping with The Hidden Grove Apothecary. Every order is carefully prepared to ensure your products arrive in excellent condition.

Order Processing

Orders are typically processed within 1 to 5 business days after payment is received.

Some handcrafted products, custom orders, and freshly harvested botanical products may require additional processing time.

Orders are not processed or shipped on weekends or major holidays.

Shipping Methods

We ship throughout the United States using trusted shipping carriers.

Shipping options and estimated delivery times are displayed during checkout.

Delivery times are estimates and are not guaranteed.

Live Plant Shipping

To protect the health of our plants:

• Live plants are shipped early in the week whenever possible to reduce the chance of weekend delays.

• Plants are packaged specifically for safe transport.

• Natural variations in size, color, shape, and seasonal growth are normal.

• Minor leaf loss or transplant stress during shipping is expected and usually resolves with proper care.

Customers should unpack live plants immediately upon delivery.

Herbal Products and Skincare

Herbal products, teas, skincare items, soaps, body oils, and other apothecary products are securely packaged to help prevent leaks or damage during shipping.

Shipping Delays

We are not responsible for delays caused by:

• Weather
• Natural disasters
• Carrier delays
• High shipping volume
• Incorrect shipping addresses provided by the customer

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an order has already shipped, we cannot change the delivery address.

Orders returned because of an incorrect address may require additional shipping charges before they can be reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

If a package is lost during transit, please contact us and we will assist in filing a claim with the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping box

• Photos of the shipping label

Approved claims may receive a replacement, store credit, or refund.

Weather Conditions

Live plants may occasionally have shipping delayed due to extreme heat, freezing temperatures, hurricanes, or other severe weather events. We reserve the right to postpone shipment to help ensure plants arrive in healthy condition.